Oh it seems to me, that sorry seems to be the hardest word. — Elton John From popes to politicians, powerful executives to professional athletes…the news abounds with opportunities for us to ponder: What makes an apology effective — and what does not? “When we reflect back on just how many mistakes we’ve made, and …
The Happiness Advantage
What if you could improve your productivity by 30% without sacrificing happiness? We’ve been told that if you have a good work ethic and work really hard, you can be successful and then you will be happy. New discoveries in psychology say this formula is backwards. If you reverse the order of the formula, you …
Hats off to YOU!
By Jeri Mae Rowley HAT-CHECK On my mind lately are the many “hats” we wear. When I asked coworkers to brainstorm a list of their hats, responses came in torrent. At the drop of a hat, they identified: spouse, parent, child, sibling, friend, employee, supervisor, coworker, church member, community volunteer, neighbor, citizen, sports fan, club …
Change is Great…. if Leaders GO First!
As leaders, we hold the key to successful change in the palm of our hand… especially if we happen to be holding a mirror. LEADING CHANGE: Over 150 years apart, two stories remind us of leadership’s unique role in making changes. CHANGE 2013 Center for Disease Control (CDC) article noted in the United States,
Complaints are GIFTS!
When someone gives you a beautifully wrapped package, you say “thank you.” Likewise, thank customers who complain; their complaint is truly a “gift.” What gift has the complaining customer given you? It’s easier to see complaints as gifts by considering what could have happened: • The customer doesn’t complain but takes their business to your …
Bowling Alone
Democracy in America 1830 When the author of Democracy in America, Alexis de Tocqueville, visited the United States in the 1830s, he was most impressed by America’s many, active civic organizations. The fact that Americans were joiners, Tocqueville said, was the key to the new nation’s unprecedented ability to make democracy work: “Americans of all
On My Mind: Ho Ho Ho for Your Health
Improve your personal health—and the health of your organization—by finding opportunities to experience lots of “Ho, Ho, Ho” on the job.