Archive for the 'Supervision' Category

Jun 21 2016

Change is Great…. if Leaders GO First!

As leaders, we hold the key to successful change in the palm of our hand… especially if we happen to be holding a mirror.   LEADING CHANGE:  Over 150 years apart, two stories remind us of leadership’s unique role in making changes. CHANGE 2016 Center for Disease Control (CDC) article noted in the United States, […]

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Jul 16 2013

Hot Stove Rule and Employee Discipline

“NO…NO…HOT!” I said, as my toddler reached for the stove. “HOT!” Fair and effective employee discipline has the same characteristics as a “Red Hot Stove:” forewarning, immediate, consistent and impartial. According to leadership expert Douglas McGregor, all four should be applied to employee discipline.

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Feb 22 2013

80/20 Rule of the Vital Few

Imagine your overall effectiveness if you reduced your tasks to 20% of your normal work load. Choose the right 20%, your productivity and effectiveness could actually increase! It’s called the 80/20 Rule. In 1906, Italian economist and sociologist, composed mathematical formula describing Switzerland’s dis-proportioned income distribution. Pareto observed 20 of the population held 80 percent […]

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Dec 10 2012

Serve Like Santa

Serving Like Santa is Always in Season. Serving with a spirit of genuine appreciation; creating moments of magic and wonder; and making customers feel truly valued, never out of season.

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Nov 06 2011

Appreciation

People need to feel appreciation. Especially now, when all of us are “doing more [and even more] with less;” the yearning to feel appreciated is intense in every workplace.

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Oct 03 2011

Women Owned Business 2011

Women continue to launch enterprises at a rate exceeding the national average, yet their firms remain smaller than those owned by their male counterparts.

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