Archive for the 'Management' Category

Jun 21 2016

Change is Great…. if Leaders GO First!

As leaders, we hold the key to successful change in the palm of our hand… especially if we happen to be holding a mirror.   LEADING CHANGE:  Over 150 years apart, two stories remind us of leadership’s unique role in making changes. CHANGE 2016 Center for Disease Control (CDC) article noted in the United States, […]

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Jun 10 2016

Conference Call Do’s and Taboos

Conference calls can be a minefield of false starts, disruptive back ground noises, awkward silences and wasted time.   Or, conference calls can be a convenient and cost-effective way for people to discuss important business.  Based on personal hours spent on conference calls, I humbly submit the following “must do’s, “please do’s” and “taboos” for leading […]

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Mar 16 2016

Mending Fences

Popes, politicians, powerful executives, professional athletes…you and me. All human beings need to learn what it takes to offer to others the “most graceful and profound of all human exchanges…” a true apology.

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Jul 16 2013

Hot Stove Rule and Employee Discipline

“NO…NO…HOT!” I said, as my toddler reached for the stove. “HOT!” Fair and effective employee discipline has the same characteristics as a “Red Hot Stove:” forewarning, immediate, consistent and impartial. According to leadership expert Douglas McGregor, all four should be applied to employee discipline.

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Apr 13 2013

Complaints are GIFTS!

THANK YOU! Thank customers who complain; their complaint is truly a “gift.” It’s easier to see complaints as gifts by considering what could have happened: • The customer doesn’t complain but takes their business to your completion. • The customer talks to coworkers, family and friends about your business. • Posts their complaint on the […]

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Mar 11 2013

Family Business Longevity

Family Business Longevity William O’Hara, a pre-eminent expert on family business, has created two amazing lists for Family Business magazine of the 100 oldest family-owned businesses in the U.S. and the world. All of the listed companies are at least 225 years old; four have lasted in the same family for more than a millennium. […]

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Feb 22 2013

80/20 Rule of the Vital Few

Imagine your overall effectiveness if you reduced your tasks to 20% of your normal work load. Choose the right 20%, your productivity and effectiveness could actually increase! It’s called the 80/20 Rule. In 1906, Italian economist and sociologist, composed mathematical formula describing Switzerland’s dis-proportioned income distribution. Pareto observed 20 of the population held 80 percent […]

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Dec 10 2012

Serve Like Santa

Serving Like Santa is Always in Season. Serving with a spirit of genuine appreciation; creating moments of magic and wonder; and making customers feel truly valued, never out of season.

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Aug 12 2011

Employee Performance Evaluation

Want to know who is really working for you? Try this fundamental formula to evaluate employee performance: Systems + Ability + Effort = Performance Results.

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Mar 18 2011

On My Mind: The Power of Positive Reinforcement

Published by under Management

By Jeri Mae Rowley On my mind lately is the most powerful motivational tool we have in our business tool box…positive reinforcement! People want to hear how valuable they are, how important their work is, and what great work they have done. And they are happy to hear it again, and again, and again. Bob […]

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