Archive for the 'Family Business' Category

Jun 10 2016

Conference Call Do’s and Taboos

Conference calls can be a minefield of false starts, disruptive back ground noises, awkward silences and wasted time.   Or, conference calls can be a convenient and cost-effective way for people to discuss important business.  Based on personal hours spent on conference calls, I humbly submit the following “must do’s, “please do’s” and “taboos” for leading […]

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Mar 09 2014

The Happiness Advantage

What if you could improve your productivity by 30% without sacrificing happiness? We’ve been told that if you  have a good work ethic and work really hard,  you can be successful and then you will be happy.   New discoveries in psychology say this formula is backwards. If you reverse the order of the formula, you […]

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Mar 11 2013

Family Business Longevity

Family Business Longevity William O’Hara, a pre-eminent expert on family business, has created two amazing lists for Family Business magazine of the 100 oldest family-owned businesses in the U.S. and the world. All of the listed companies are at least 225 years old; four have lasted in the same family for more than a millennium. […]

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Feb 08 2013

Court Your Customers

Attracting, Delighting, and Retaining Customers Is Like Courtship

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Dec 10 2012

Serve Like Santa

Serving Like Santa is Always in Season. Serving with a spirit of genuine appreciation; creating moments of magic and wonder; and making customers feel truly valued, never out of season.

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Nov 06 2011

Appreciation

People need to feel appreciation. Especially now, when all of us are “doing more [and even more] with less;” the yearning to feel appreciated is intense in every workplace.

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Oct 03 2011

Women Owned Business 2011

Women continue to launch enterprises at a rate exceeding the national average, yet their firms remain smaller than those owned by their male counterparts.

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Sep 12 2011

Family-Owned Business

Family-owned businesses are an enduring backbone of our economy.
“Mom and Pop” remain the true backbone of America’s economy. Family-owned businesses in America are responsible for 60% of total employment, 78% of new job creation and 65% of all wages paid. The importance of family-owned business is revealed in the following 2011 statistics.

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