Archive for the 'Citizen Service' Category

Mar 16 2016

Mending Fences

Popes, politicians, powerful executives, professional athletes…you and me. All human beings need to learn what it takes to offer to others the “most graceful and profound of all human exchanges…” a true apology.

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May 17 2013

Hats off to YOU!

HAT-CHECK When I asked coworkers to brainstorm a list of their hats, responses came in torrent: spouse, parent, child, sibling, friend, employee, supervisor, coworker, church member, community volunteer, neighbor, citizen, sports fan, club member, family nurse, chauffeur, cook laundress, housekeeper, bookkeeper, and peacemaker… Sound familiar? Inventorying the hats in our lifestyle wardrobe is enlightening—especially when combined […]

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Feb 08 2013

Court Your Customers

Attracting, Delighting, and Retaining Customers Is Like Courtship

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Jan 24 2013

Bowling Alone

Democracy in America 1830 When the author of Democracy in America, Alexis de Tocqueville, visited the United States in the 1830s, he was most impressed by America’s many, active civic organizations. The fact that Americans were joiners, Tocqueville said, was the key to the new nation’s unprecedented ability to make democracy work: “Americans of all […]

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Sep 29 2012

Listening with Heart

We hear with our ears. We listen with our hearts. In Chinese, four characters create the active verb “to listen,” ears, eyes, undivided attention, and heart. If one essential element is missing—you aren’t really listening. Some people are hard of hearing. Hearing involves perceiving physical vibration of sound waves on an eardrum. Hearing happens unconsciously, […]

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Feb 17 2010

On My Mind: Listen With Your Heart

Published by under Citizen Service

By Jeri Mae Rowley We hear with our ears.  We listen with our hearts. In the Chinese language, the active verb “to listen” is created with four characters: ears, eyes, undivided attention, and heart.  If one of these elements is missing—you aren’t really listening. We hear with our ears. We listen with our hearts. Some […]

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Feb 17 2010

Show Appreciation

Research from the U.S. Department of Labor reveals the main reason people leave their jobs is because they don’t feel appreciated. And, a Gallup Poll reports, two thirds of employees received no recognition for good work in their workplaces.

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Feb 17 2010

Lead Like Santa

Simply start with this list — and check it twice.
Be a legendary leader — with Santa’s advice!

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Feb 17 2010

E-Mail Netiquette

When you correspond with e-mail, you’ll be using a communications form still in its infancy. And, you’ll join over 930 million people worldwide. That’s a lot of humans to remember!

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