Archive for the 'Business' Category

Jun 10 2016

Conference Call Do’s and Taboos

Conference calls can be a minefield of false starts, disruptive back ground noises, awkward silences and wasted time.   Or, conference calls can be a convenient and cost-effective way for people to discuss important business.  Based on personal hours spent on conference calls, I humbly submit the following “must do’s, “please do’s” and “taboos” for leading […]

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Mar 16 2016

Mending Fences

Popes, politicians, powerful executives, professional athletes…you and me. All human beings need to learn what it takes to offer to others the “most graceful and profound of all human exchanges…” a true apology.

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Mar 09 2014

The Happiness Advantage

What if you could improve your productivity by 30% without sacrificing happiness? We’ve been told that if you  have a good work ethic and work really hard,  you can be successful and then you will be happy.   New discoveries in psychology say this formula is backwards. If you reverse the order of the formula, you […]

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Jul 16 2013

Hot Stove Rule and Employee Discipline

“NO…NO…HOT!” I said, as my toddler reached for the stove. “HOT!” Fair and effective employee discipline has the same characteristics as a “Red Hot Stove:” forewarning, immediate, consistent and impartial. According to leadership expert Douglas McGregor, all four should be applied to employee discipline.

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May 28 2013

Succeeding in Today’s Experience Economy

In their collaborative book, The Experience Economy: Work is Theatre and Every Business a Stage, authors Pine and Gilmore illustrate how the Industrial Economy supplanted Agrarian Economy—which in turn supplanted the Service Economy. Today, the economic offerings bar is once again, being raised. In this shift into Experience Economy, we find goods and services pose […]

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May 17 2013

Hats off to YOU!

HAT-CHECK When I asked coworkers to brainstorm a list of their hats, responses came in torrent: spouse, parent, child, sibling, friend, employee, supervisor, coworker, church member, community volunteer, neighbor, citizen, sports fan, club member, family nurse, chauffeur, cook laundress, housekeeper, bookkeeper, and peacemaker… Sound familiar? Inventorying the hats in our lifestyle wardrobe is enlightening—especially when combined […]

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Apr 13 2013

Complaints are GIFTS!

THANK YOU! Thank customers who complain; their complaint is truly a “gift.” It’s easier to see complaints as gifts by considering what could have happened: • The customer doesn’t complain but takes their business to your completion. • The customer talks to coworkers, family and friends about your business. • Posts their complaint on the […]

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Mar 11 2013

Family Business Longevity

Family Business Longevity William O’Hara, a pre-eminent expert on family business, has created two amazing lists for Family Business magazine of the 100 oldest family-owned businesses in the U.S. and the world. All of the listed companies are at least 225 years old; four have lasted in the same family for more than a millennium. […]

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Feb 22 2013

80/20 Rule of the Vital Few

Imagine your overall effectiveness if you reduced your tasks to 20% of your normal work load. Choose the right 20%, your productivity and effectiveness could actually increase! It’s called the 80/20 Rule. In 1906, Italian economist and sociologist, composed mathematical formula describing Switzerland’s dis-proportioned income distribution. Pareto observed 20 of the population held 80 percent […]

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Feb 08 2013

Court Your Customers

Attracting, Delighting, and Retaining Customers Is Like Courtship

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