Archive for January, 2013

Jan 29 2013

Bridging the Service Gap

How to bridge the “service gap” when customers and employees live on opposite sides. Service Circa 1968’s In my childhood memories, my mother pulls up to the gas station. A man dressed in a crisp uniform jogs to the driver’s window. “Fill ‘er up?” he asks politely. “Regular or Ethel?” That same uniformed service professional […]

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Jan 24 2013

Bowling Alone

Democracy in America 1830 When the author of Democracy in America, Alexis de Tocqueville, visited the United States in the 1830s, he was most impressed by America’s many, active civic organizations. The fact that Americans were joiners, Tocqueville said, was the key to the new nation’s unprecedented ability to make democracy work: “Americans of all […]

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