Customer Experience: Designed to Delight

During Customer Experiences: Designed to Delight!! you will learn how any organization can apply the timely lessons of The Experience Economy to the five major “acts” of your customer’s experience:

  • Anticipation
  • Arrival
  • Authentic Engagement
  • Reminisce
  • Return

This session features the latest trends in the Experience Economy and takes you on a whirlwind “tour” of many delightfully designed, memorable, profitable customer experiences.

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